Our Guide to Hiring Estate Managers and Household Staff

For more than 20 years, we have worked with some of the most high-profile families and individuals across Los Angeles, New York, and beyond. We’ve seen firsthand that when a household runs smoothly, principals can focus on their careers, families, and passions. When the staffing is off, chaos creeps in quickly. Hiring the right estate manager or household staff is one of the most important decisions you can make.

According to a recent survey by Estate & Household Management Association, 71% of UHNW and HNW households say their quality of life improved significantly after hiring a seasoned estate manager. Another study showed that poor staffing or turnover can cost a household over $150,000 a year in inefficiencies, re-hiring, and retraining. The takeaway: the right team saves time, money, and stress.

Think of an estate manager as the CEO of your home. They oversee all operations, staff, vendors, budgets, and schedules. In larger estates, this role is critical. A strong estate manager ensures:

Staff are hired, trained, and retained properly

Preventive maintenance is scheduled and completed

Household budgets are managed and reconciled

Vendors deliver top-level service without overcharging

Principals never need to micromanage the details

The best estate managers are detail-oriented, resourceful, and emotionally intelligent. They anticipate needs, troubleshoot discreetly, and run the home like a business without ever forgetting it is also a sanctuary.

What to Look for in Household Staff

Whether it’s a nanny, chef, housekeeper, or personal assistant, the right staff member can transform the day-to-day. Here’s what we advise clients to prioritize:

Experience in Similar Households

Luxury households require a unique skill set. Staff who have worked in these environments understand privacy, formality, and high expectations.

Discretion and Trustworthiness

Household employees are in your private world. Vetting for confidentiality is non-negotiable. Reference checks and background screening are key.

Adaptability and Attitude

In fast-moving households, things change constantly. Staff who thrive bring a “no problem” mindset and pivot with ease.

Professionalism and Longevity

Look for candidates with strong tenure in prior roles. Frequent job hopping can signal red flags, while long placements show loyalty and staying power.

Specialized Skills

From managing smart home systems to culinary training, specialized knowledge adds value and efficiency.

Our Hiring Tips for Clients

When you’re ready to bring in new staff, follow these best practices:

Define Your Needs Clearly

Be specific about responsibilities, hours, travel expectations, and household culture. A clear job description helps us find the right match.

Prioritize Cultural Fit

Skills can be taught, personality cannot. Look for staff whose energy and values align with yours.

Consider a Trial Period

A trial gives both parties a chance to assess fit before committing long-term.

Offer Competitive Compensation

Top candidates have options. Competitive salaries and benefits show you value the role and help secure loyalty.

Invest in Retention

Annual reviews, clear communication, and showing appreciation go a long way. Retaining great staff is far easier than replacing them.

Work With Experts

Agencies like ours bring decades of experience, vetted networks, and an understanding of what makes placements succeed. We save you from the trial-and-error process.

A well-staffed household is more than a convenience, it is a foundation for peace of mind, security, and harmony. Hiring the right estate manager and staff ensures your home runs with the same precision and care you demand in every other part of your life.